Spark Stories
Lana came to us with a very specific request: to connect her with a caregiver as good as Zeljka. Ever since Zeljka moved away, Lana had been cycling through workers who lacked either the professionalism or the interpersonal skills she needed in a caregiver.
After her car accident, Lana found communicating in English exhausting, especially now that she needed such regular medical attention. She wanted a caregiver who was compassionate, who would listen carefully, and who would translate highly sensitive information respectfully and accurately. Fortunately, Zeljka returned to Ottawa during our matching process, and after meeting with her and establishing that she met our high standards of care, we welcomed her into the Spark community.
Zeljka provided the same quality of care she always did, but with a level of support she had never had before. She was amazed by the quality of our process, the regularity of our communication, and the commitment we brought to both workers and families. Her experience with Spark gave her a brighter perspective on what a career in this field could look like.
Lana had a better understanding of the services available to her and felt comfortable asking us questions. Instead of dreading meetings and doctor’s appointments, she began looking forward to them. With a trusted friend by her side, she spent less time at home and more time enjoying walks and visiting art galleries.
In Need of Support?
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