Can my caregiver drive me to my appointments?
Definitely. If you need transportation we will match you with a care provider who has a vehicle and is fully insured to transport you in plan-approved situations.Read more
Do I really get to choose my care provider?
You sure do! We’re the only organization that includes you in the care provider selection process. After thoroughly vetting and narrowing down a list of great candidates we sit down with you to make the final decision together.Read more
Do you have care providers who speak languages other than English?
We’re proud to have a diverse community of care providers who speak a variety of languages, including Cantonese, Farsi, French, German, Hindi, Italian, Mandarin, Portugese, Spanish, Russian and more.Read more
Do you work with both children and adults?
We work with people of all ages!Read more
Does Spark have insurance?
We have three layers of protection for our clients to make sure every minute of care is covered: Commercial Liability Insurance: in the event of injury or accident, this covers the time of rendered services. Caregiver & Client Transportation Insurance: in the event of a motor vehicle accident, this covers...Read more
How do I know which service will best match my needs?
That’s what we’re here for! Before you make any decisions, we’ll meet with you for a free consultation with a Care Partner and get to know who you are and what you need. We then recommend a care plan that is tailor-made for you. It may focus on a particular...Read more
How soon will services start?
While the intake process typically takes two to three weeks, we’ve matched some clients within 24 hours of referral. For comparison, most agencies put you on a waitlist with no idea of when your care will begin. We understand that waiting isn’t always an option. If you need care immediately...Read more
What kind of professionals does Spark work with?
Spark works with all kinds of medical and community professionals, including (but certainly not limited to): Physiotherapists Occupational Therapists Case Managers Lawyers Doctors & Nurses Assisted Living Community staffRead more
Who do I speak with once services have started?
Your Care Partner. They’re always available to discuss scheduling changes, ensure care plan goals are being met or communicate on your behalf with the other people and organizations involved in your care.Read more