FAQs

You sure do! We’re the only organization that includes you in the care provider selection process. After thoroughly vetting and narrowing down a list of great candidates we sit down with you to make the final decision together.

That’s what we’re here for! Before you make any decisions, we’ll meet with you for a free consultation with a Care Partner and get to know who you are and what you need. We then recommend a care plan that is tailor-made for you. It may focus on a particular...

Your Care Partner. They’re always available to discuss scheduling changes, ensure care plan goals are being met or communicate on your behalf with the other people and organizations involved in your care.

We’re proud to have a diverse community of care providers who speak a variety of languages, including Cantonese, Farsi, French, German, Hindi, Italian, Mandarin, Portugese, Spanish, Russian and more.

We work with people of all ages!

While the intake process typically takes two to three weeks, we’ve matched some clients within 24 hours of referral. For comparison, most agencies put you on a waitlist with no idea of when your care will begin. We understand that waiting isn’t always an option. If you need care immediately...

Definitely. If you need transportation we will match you with a care provider who has a vehicle and is fully insured to transport you in plan-approved situations.

We have three layers of protection for our clients to make sure every minute of care is covered: Commercial Liability Insurance: in the event of injury or accident, this covers the time of rendered services. Caregiver & Client Transportation Insurance: in the event of a motor vehicle accident, this covers...

Spark works with all kinds of medical and community professionals, including (but certainly not limited to): Physiotherapists Occupational Therapists Case Managers Lawyers Doctors & Nurses Assisted Living Community staff