The Spark Lifecare network consists of various rehabilitation specialists, including occupational therapists, case managers, speech language pathologists, social workers, psychotherapists, applied behaviour analysts, kinesiologists and rehabilitation assistants, as well as care providers including nurses and personal support workers. Those within the Spark network are committed to supporting those recovering from severe injuries or acquired conditions to improve their functioning, their well-being, and their quality of life. Treatment and other services are provided to clients at their homes, within the community, at our clinic location in downtown Ottawa, and virtually, based on the client’s needs.
Spark Lifecare, and those within it’s network, collects, uses, discloses, retains, and disposes of personal information in accordance with federal and provincial privacy legislation and applicable college regulations; we are committed to complying with the Personal Health Information Protection Act, 2004, which governs these actions in Ontario. Our primary purpose for collecting personal information is to support the provision of the highest quality of rehabilitation services to clients and to maximize their recovery.
Consent
Spark Lifecare’s network of clinicians and its staff prioritize the safeguarding of a client’s Personal Health Information by maintaining strict confidentiality with regard to sensitive information and personal details. As such, Spark team members will only collect, use and disclose your personal health information (or that of a loved one where guardianship or power of attorney apply) with express consent.
All Spark Lifecare’s network of clinicians and its staff are bound by the privacy guidelines and standards established by their respective regulatory bodies. These protocols ensure the secure handling of personal health information, therefore we take all reasonable steps to ensure client information is safeguarded against theft, loss, and unauthorized access, copying, modification, use, disclosure, or disposal. Clients may withdraw their consent at any time, except where required by law (for example, in the event of subpoena as required by a court of law).
Purpose of Information Collection
Spark may collect personal health information from other sources, including other health care providers, insurers or legal representatives, where it has obtained your consent to do so or as otherwise permitted by law. Clients or their representatives have the right to request access to their personal health information, to be sent by encrypted email to access the clinical record, a written request must be submitted.
Personal health information may be collected and used to:
- establish rehabilitation needs or treatment goals,
- plan or administer interventions
- recommend further treatment services as appropriate,
- provide written reports to third-party payers/insurers,
- communicate clinical information/updates with relevant rehabilitation team members,
- obtain payment from third-party payers for services rendered,
- or complete other actions related to client health and well-being.
Contact Us
Should you have any questions or concerns about the collection, use, disclosure or protection of your personal health information, please contact our Privacy Officers, at privacy@sparkcares.ca.
Privacy Commissioner
In the event that we remain unable to fully address your privacy concerns or inquiries, further information regarding privacy in Ontario may be obtained by contacting the Information and Privacy Commissioner of Ontario at 1-800-387-0073 or info@ipc.on.ca.